Network

status and information

Status

18/05/2016 : Techs have resolved the issues affecting some clients and business has now returned to normal.

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4:30PM 17/05/2016 : Techs have been out all day getting clients back online and will continue to work this way untill every affected client has had their connection restored. We really appreciate your patience with this matter , Please continue make contact via : Contact Us if you have not already done so and we will add you to the list.

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8:00PM 16/05/2016 : Techs are working around the clock to fix the issues being experianced by a number of clients please make contact via : Contact Us if you have not already done so and we will add you to the list.

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8:15AM 16/05/2016 : The fix that has been rolled has rectified the issue for some clients, Those who have not been fixed will be contacted ASAP - Please continue to contact us via : Contact Us to let us know if you are having issues so we can continue support.

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4:45PM 15/05/2016 : A fix has been developed and is being remotely rolled out to all clients to rectify the issue and also prevent it from happening to un affected clients - We will update further once this has been completed - Please continue to contact us via : Contact Us to let us know if you are having issues so we can continue support

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2:30PM 15/05/2016 : The issue on the network has been identified and is now being worked on, If you are experiancing issues please send an email or a message via our contact page : Contact Us so we can identify the scope of affected clients

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8:30AM 15/05/2016 : An Issue on the network causing some clients to not have internet access - we are currently working to rectifying this issue as quickly as possibly.

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22/07/14: An issue with the fibre between Gisborne and Wairoa is causing slow downs for clients - we are currently working on our back-up internet supply

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24/03/13: OUTAGE SCHEDULED FOR 28/03/14 from 12am to 3am for scheduled maintainence for up to 15 minutes

13/02/14: Outage Date: Friday 14-Feb-2014

Time: 14-Feb-2014 00:01 - 14-Feb-2014 05:00 – Early Friday morning

Duration: It is expected that there will be a break of service on one of our fibre circuits of up to 90 minutes within the above window.

This outage will affect the following sites:

Customer Description: All Customers

Address: All Addresses

Site Ref: All sites

This outage is due to Chorus NZ's requirement to divert a section of their fibre cable network. Chorus's reference for this work is SED112751, Permit #1401/2478.

The impact it will have to the above site is that they will possibly lose connectivity for up to 90 minutes during the above outage window.

We apologise for any inconvenience this outage may cause; if you have any questions or comments about this outage please contact us via email at service@ewc.co.nz.

Date: Friday 14-Feb-2014
Time: 14-Feb-2014 00:01 - 14-Feb-2014 05:00 – Early Friday morning
Duration: It is expected that there will be a break of service on one of our fibre circuits of up to 90 minutes within the above window.
This outage will affect the following sites:
Customer Description: Lytton High School; All Customers
Address: Nelson Road, Gisborne; All Addresses
Site Ref: All sites
This outage is due to Chorus NZ's requirement to divert a section of their fibre cable network. Chorus's reference for this work is SED112751, Permit #1401/2478.
The impact it will have to the above site is that they will possibly lose connectivity for up to 90 minutes during the above outage window.
We apologise for any inconvenience this outage may cause; if you have any questions or comments about this outage please contact us via email at service@ewc.co.nz.

16/03/13: Chorus advised that exceptionally urgent maintenance was required on the Gisborne fibre trunk to Napier. The outage window if required was to be between 9:30pm and 5:30am - the outage was advised to be up to 2 hours in length.